Samsung generally has generous replacement credits available with a new smartphone, and the Galaxy S22 Ultra was no exception to this rule. However, one user still took full advantage of that balance with over 100 smartphones owing tens of thousands of dollars, and Samsung not paying in full.
In a Reddit post earlier this week, a user claimed to have bought 125 Galaxy S22 Ultras over three months, with three orders placed. Phones were purchased as work devices for an office. Not including taxes and other fees, this is a massive $150,000 purchase.
But fortunately, with Samsung’s generous trade policies, the exchange of devices came at a discount of $103,053 After all exchanges are completed – through Samsung business channels, the swap balances are repaid after, after Purchase, and not before, as with Samsung’s consumer swaps.
At least, that was supposed to be what happened.
Apparently, Samsung has not yet paid the full amount of exchange credits for these Galaxy S22 Ultra devices, which comes to a total of $45,593 of expected credits owed. The three purchases are divided as follows:
- Buy 1:50 Device – Paid $55,499 – Expected Trade-in Credit of $35,880
- Buy 2: 50 devices – Paid $59,113 – Expected swap credit of $42,173
- Buy 3: 25 devices – Pay $26,823 – Expect to get a trade-in credit of $25,000
With the first arrangement, the situation is rather cut and dry. The buyer was supposed to receive a trade credit of $35,880, but received nothing. Samsung confirmed receiving the replacement hardware, but never repaid the credits.
With the second purchase, the Samsung sales representative had to apply an additional $2,113 credit plus a trade-in credit of $40,060 due to errors on the Samsung website. With this purchase, Samsung paid out a $35,460 credit, claiming that only 43 of the 50 expected devices were sent to trade. Samsung later contacted the buyer, saying that the additional $4,600 credit would be sent, but about two weeks later, that credit had not been paid.
Finally, with the smallest purchase of the group, Samsung paid $22,000 instead of the expected $25,000 because the company claimed to have received only 22 of the 25 total devices, despite evidence to the contrary.
To summarize, Samsung paid $57,460 in credits owed, but still owes $45,593.
In an effort to resolve the situation and recover the $45,000 owed in trade credits, the buyer filed a chargeback with American Express, which paid $9,713 to cover money owed from the second and third purchases. But so far, the buyer has had no luck getting the $35,000+ outstanding balance back from the first purchase, despite ongoing conversations with Samsung’s business support lines and even an attempt to contact Samsung executives.
Samsung has not yet publicly acknowledged the situation, but it is possible
While this is definitely a crazy story, it definitely isn’t the way things are bone People, especially through consumer channels. Hopefully things will go smoothly for everyone with future devices, especially as Samsung prepares to ramp up more swap deals for the upcoming Galaxy Z Fold 4 and Flip 4, which you can book now.
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