Apple is adding another year to the eligibility window for the iPhone 12 service recall program it launched last year. The service program applies to iPhone 12 and iPhone 12 Pro devices experiencing “No Audio Issues” due to a faulty component in the receiver unit.
Apple first launched the service program in August of 2021. At the time, the company clarified that a “very small percentage” of iPhone 12 and iPhone 12 Pro devices “may experience audio issues due to a component that may fail in the receiver unit.”
When the service program first began, Apple said the program covered affected iPhone 12 and iPhone 12 Pro devices for two years after the unit’s first retail sale. In a quiet update to the support document today, Apple extended that to three years after the unit’s first retail sale. This gives iPhone 12 and iPhone 12 Pro users an extra year of coverage for this issue.
Apple says the affected devices were manufactured between October 2020 and April 2021. The only other eligibility requirement is that your iPhone “does not make sound from the receiver when making or receiving calls.” If you meet these criteria, Apple or an Apple Authorized Service Provider will fix the problem at no cost.
This program does not apply to iPhone 12 mini or iPhone 12 Pro Max. As always, Apple also states that damage that “impairs the ability to complete repair” such as a cracked screen must be repaired prior to service in order for there to be “no sound issues.”
You can learn more about this service program and eligibility here.
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